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My hamster died

I brought a hamster home last week and it got sick that same day and before I could notice further symptoms of disease it had died within maybe 3 days. I went into the store to explain what happened and they said that they can't do anything without seeing the dead hamster. I didn't like the idea of this so I just left I understand that it's probably a policy but I don't like the idea of that as I only wish for the hamster to now Rest In Peace.
4 REPLIES
Community Manager

Re: My hamster died

We're very sorry for your loss, kistybland. If you'd like to email us at PTPsupport@petco.com with your phone number and store location, we'll have our team look into this. Thank you. 

Contributor

Re: My hamster died

I'm so sorry to hear about your hamster. I totally understand you not wanting to take your beloved pet to Petco like that.
Occasional Contributor

Re: My hamster died

I am so sorry for your loss!
Occasional Contributor

Re: My hamster died

I am so sorry for your loss! I have 16 animals so I completely understand what your going through. Was your hamster a dwarf hamster, or a Syrian. If it was a Syrian or a full size hamster it probably had Wet Tail which can cause sudden death in hamsters.
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