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New Member

Rewards Number

I'm hoping someone can help me with this problem.  Over the past year I have spent hundreds of dollars at petco and I went online and tried to look up my rewards information.  I put by reward number in my account and it says the rewards number wasn't found.  Any suggestions as to what to do?  Every time I hit customer support  or any other forum in the "select location" screen it comes up that I need to select a location for my post.  

2 REPLIES
Community Manager

Re: Rewards Number

Hi Ovoilette. Thank you for reaching out; please email us at PTPsupport@petco.com with the email address associated with your PALS account, and we'll be happy to take a look. 

New Member

Re: Rewards Number

I have had the same thing happen to me!!!! I'll email as well. I appreciate the response.
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