Highlighted
Occasional Visitor

Returns for online purchases

I had a repeat delivery that came up without any notification. As I still have quite a supply I thought no big deal, I'll return it to my local store for a refund. On the website it says a return is still possible even if done through PayPal. The local store said they can't do anything but give me a merchandise credit via gift card. I don't need $68 worth of credit at Petco. I am GREATLY dissatisfied with how the shift manager and cashier were ignorant of company policy, and seemingly lazy to do a refund. I was treated as though I was a bother to their day.
1 REPLY
Community Representative

Re: Returns for online purchases

Hi Mommy22. We're very sorry to hear about your recent experience. If there's anything we can do, please send us an email to ptpsupport@petco.com with your phone number, the store and these details. Thank you. 

Latest Discussion
View more discussions
Petco Support

Dog food discounts

By Jengets on Oct. 3, 2017
I currently receive emails about auto delivery and discounte...
Petco Support

Returns for online purchases

By Mommy22 on Sep. 24, 2017
I had a repeat delivery that came up without any notificatio...
Hello. I would like to share an incident which occurred with...
Petco Support

Petco Grooming

By Roxy750 on Sep. 9, 2017
I go to Petco on a regular basis and just have to complain a...
Petco Support

Petco Grooming

By molly's pet mom on Aug. 23, 2017
I was supposed to receive a call from my local Petco after l...
Petco Support

Great changes

By nathanakers on Aug. 19, 2017
I would like to leave a comment about the store that I shop...
Petco Support

DISCOUNT questions

By Marth619 on Aug. 14, 2017
I saw ferrets on sale at my local petco. But beside the sale...
Petco Support

pet safety

By Dachuwhisper on Aug. 11, 2017
I would suggest that you use your pals account for every pro...
I would suggest that you use your pals account for every pro...
I visited the Greensboro Petco location today and I saw some...
Read all discussions