New Contributor

Petco Policy about placing adds in the stores

I have 5 cats and 2 dogs, the most of them are rescued, some have special needs. I am also a loyal Petco costumer, use the grooming service in Petco only and the most cases buy food and different supplies in this store and usually donate with every my purchase. Always have a great customer service. I have no complains now, but was a little bit disappointed. I came in the store on Blue Diamond, Las Vegas and asked staff about possibility to place in the store  the add from GoFund Me- Funds for veterinary bill for stray dog, who was hit by the car - https://www.gofundme.com/9pbh8-poor-dog-needs-help. I have got the answer "Of course" and left the adds in the store. After a couple days I came in the store for purchase dogs food and the was no my add anywhere. I understand, maybe the store can do funds only for Petco. But... Could be a different respond, I guess. At least, the staff should tell me, that it is against store policy. Just feel uncomfortable about this situation.

2 REPLIES
Community Representative

Re: Petco Policy about placing adds in the stores

Hi, Vicky. We regret to hear of your recent experience and appreciate you reaching out to us. Would you please email us at PTPSupport@petco.com, and include a link to your community post, the store location, including the state, and your phone number? We'll have someone from our team reach out to you. Thank you. 

-Tiffany W.

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New Contributor

Re: Petco Policy about placing adds in the stores

Thank you, I will

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