New Contributor

Petco Policy about placing adds in the stores

I have 5 cats and 2 dogs, the most of them are rescued, some have special needs. I am also a loyal Petco costumer, use the grooming service in Petco only and the most cases buy food and different supplies in this store and usually donate with every my purchase. Always have a great customer service. I have no complains now, but was a little bit disappointed. I came in the store on Blue Diamond, Las Vegas and asked staff about possibility to place in the store  the add from GoFund Me- Funds for veterinary bill for stray dog, who was hit by the car - https://www.gofundme.com/9pbh8-poor-dog-needs-help. I have got the answer "Of course" and left the adds in the store. After a couple days I came in the store for purchase dogs food and the was no my add anywhere. I understand, maybe the store can do funds only for Petco. But... Could be a different respond, I guess. At least, the staff should tell me, that it is against store policy. Just feel uncomfortable about this situation.

Community Representative

Re: Petco Policy about placing adds in the stores

Hi, Vicky. We regret to hear of your recent experience and appreciate you reaching out to us. Would you please email us at PTPSupport@petco.com, and include a link to your community post, the store location, including the state, and your phone number? We'll have someone from our team reach out to you. Thank you. 

-Tiffany W.

New Contributor

Re: Petco Policy about placing adds in the stores

Thank you, I will

Latest Discussion
View more discussions
Petco Support


By Leslie on Dec. 8, 2017
It has been 3 days since I last placed my ordered and I have...
Petco Support

Damaged Delivery

By Teo on Dec. 2, 2017
My package came today, the box was wet and taped up. Inside...
Petco Support

Dog injured by groomer

By Celticmedic on Nov. 19, 2017
My dogs went to the groomer yesterday i a disagreement with...
Petco Support

Price Matching

By Pom520 on Nov. 15, 2017
What is your policy on Price Matching? I have noticed each s...
Petco Support

Dog food discounts

By Jengets on Oct. 3, 2017
I currently receive emails about auto delivery and discounte...
Petco Support

Returns for online purchases

By Mommy22 on Sep. 24, 2017
I had a repeat delivery that came up without any notificatio...
Hello. I would like to share an incident which occurred with...
Petco Support

Petco Grooming

By Roxy750 on Sep. 9, 2017
I go to Petco on a regular basis and just have to complain a...
Petco Support

Petco Grooming

By molly's pet mom on Aug. 23, 2017
I was supposed to receive a call from my local Petco after l...
Petco Support

Great changes

By nathanakers on Aug. 19, 2017
I would like to leave a comment about the store that I shop...
Read all discussions