Highlighted
New Contributor

Petco Grooming

I was supposed to receive a call from my local Petco after lodging a serious complaint at the corporate office - last week.  I did not hear from anyone!  We have been getting our dog groomed at our local Petco for 8 years, our regular groomer is out, and not only did the substitute groomer cut off all my dog's eyelashes, and left her ears crooked, and randome tufts of hair (she's a shih tzu), they then had the gall to tell us that they did not want us to EVER bring our dog back there....our dog is the gentlest creature on the planet, and her regular groomer loves her, etc.  They told my husband they didn't need a reason, they just don't want to groom her ever again.  Real Bi-atch!  She asked if he wanted to speak to a manager and he replied, yes, absolutely, and she said, and I quote, "Too bad there isn't one here."  I called corporate, gave them the whole incident story, and was promised the store manager would call me within two days.  It has been seven days now, and counting....just sayin....

1 REPLY
Community Manager

Re: Petco Grooming

Hi molly's pet mom. We're sorry to hear about your poor experience. If you'd like to email us at PTPsupport@petco.com with your contact information, we'll be happy to look into this for you. Thank you!

Latest Discussion
View more discussions
Petco Support

shipping

By Leslie on Dec. 8, 2017
It has been 3 days since I last placed my ordered and I have...
Petco Support

Damaged Delivery

By Teo on Dec. 2, 2017
My package came today, the box was wet and taped up. Inside...
Petco Support

Dog injured by groomer

By Celticmedic on Nov. 19, 2017
My dogs went to the groomer yesterday i a disagreement with...
Petco Support

Price Matching

By Pom520 on Nov. 15, 2017
What is your policy on Price Matching? I have noticed each s...
Petco Support

Dog food discounts

By Jengets on Oct. 3, 2017
I currently receive emails about auto delivery and discounte...
Petco Support

Returns for online purchases

By Mommy22 on Sep. 24, 2017
I had a repeat delivery that came up without any notificatio...
Hello. I would like to share an incident which occurred with...
Petco Support

Petco Grooming

By Roxy750 on Sep. 9, 2017
I go to Petco on a regular basis and just have to complain a...
Petco Support

Petco Grooming

By molly's pet mom on Aug. 23, 2017
I was supposed to receive a call from my local Petco after l...
Petco Support

Great changes

By nathanakers on Aug. 19, 2017
I would like to leave a comment about the store that I shop...
Read all discussions