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Petco Grooming

I was supposed to receive a call from my local Petco after lodging a serious complaint at the corporate office - last week.  I did not hear from anyone!  We have been getting our dog groomed at our local Petco for 8 years, our regular groomer is out, and not only did the substitute groomer cut off all my dog's eyelashes, and left her ears crooked, and randome tufts of hair (she's a shih tzu), they then had the gall to tell us that they did not want us to EVER bring our dog back there....our dog is the gentlest creature on the planet, and her regular groomer loves her, etc.  They told my husband they didn't need a reason, they just don't want to groom her ever again.  Real Bi-atch!  She asked if he wanted to speak to a manager and he replied, yes, absolutely, and she said, and I quote, "Too bad there isn't one here."  I called corporate, gave them the whole incident story, and was promised the store manager would call me within two days.  It has been seven days now, and counting....just sayin....

1 REPLY
Community Manager

Re: Petco Grooming

Hi molly's pet mom. We're sorry to hear about your poor experience. If you'd like to email us at PTPsupport@petco.com with your contact information, we'll be happy to look into this for you. Thank you!

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