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New Contributor

No price match at petco store vs petco.com

According to Petco.com, Petco stores will match their own online price with a proof. Yesterday, the lady at the cash register at my Petco in Barre, VT refused to honor deals that had 50% or more applied to it.  Apparently each store are making their own rules now?!
 
I did chat with an agent about it and he said that there was nothing he could do other than taking the issue to upper management.  He also said that it was up to the Store's leader to honor it or not.  If its the case....Please change your Price match policy on petco.com and do say that not all stores are honoring it. 
 
I do want to add that the Agent who chatted with me was very nice and i know that there was little he could do to help me.
 
10 REPLIES
Community Manager

Re: No price match at petco store vs petco.com

Hi Lalka. Would you please email us at PTPsupport@petco.com with your phone number and store location so we can look into this and follow up with you directly? Thank you!

Occasional Contributor

Re: No price match at petco store vs petco.com

amazon.com has better prices and they retain the history of what you buy. i purchased a deer antler at petco between 2009-2010 and had my credit card company pull the transactions so we could locate the exact product to ensure similar products are being sold so dogs don't break their teeth. petco doesn't require their stores to keep receipts, which is concerning since i have a decade of receipts for all my tax issues.....this also means that any other person impacted by a product has no recourse because petco isn't retaining the information. i will never shop online or at a petco store again because they don't seem to care about pet safety. i've taken 10 the amount of time to try and apprise them of the situation when people didn't follow thru and even mislead me and still didn't even respond to the information they were sent.
New Member

Re: No price match at petco store vs petco.com

I had the same thing happen to me today at the El Paso Texas location on Montana. Ugh! Had to walk out!
Community Manager

Re: No price match at petco store vs petco.com

We're sorry to hear this Mike, thank you for sharing. Can you please send these details to us at ptpsupport@petco.com along with your last name and phone number so our team can look into this further and try to make things right?

 

Alex

New Member

Re: No price match at petco store vs petco.com

[ Edited ]
Today I went to the Los Gatos Petco and they told me they would only price match one item from the petco.com website. The funny thing is they allowed me to do this two weeks ago! I tried finding that policy online, but couldn't. I can understand not matching the prices on other websites, but this is their own site! I have an email into thier costumer support to see if the "store policy" is true concerning one item. If so, I will take by business to Amazon!
Visitor

Re: No price match at petco store vs petco.com

I had the same problem today at the Buford Ga store. They would only match if 50% or less. I asked if they could give me 50% instead of 56% and they said no.

A large king squeezz ball is 56% off but the xl is 50%off. Too bad the xl won't work for my puppy.

New Member

Re: No price match at petco store vs petco.com

This happened to me last night as well! I've always price matched petsmart and the last time I went in they even price matched amazon. I either got a noob or something, but it made me completly walk out of a store that took me 15 minutes to get too cause it was so irritating. I pulled up the pricing on their website and she kept arguing it was the price for purchasing online. What is the heck is going on w/ these employees and when did this rule change is my question.

New Member

Re: No price match at petco store vs petco.com

This is the same issue I’m having. When I go to price match in store for the Petco.com online price, associates refuse if the savings are greater than 50% off. Not only that, but the usually refuse to give me ANY discount at all. I.e. if the treats are normally 4.99 and on sale online for 1.99, because those savings are greater than 50%, they refuse to even discount up to 50% at $2.50, and give NO discount. It’s insane. I have no idea why the petco site says they price match in store to their online pricing if they don’t.
Community Representative

Re: No price match at petco store vs petco.com

Please feel free to email us at PTPSupport@Petco.com with the store location, including the state, and your phone number. We'll have our team follow up with you regarding our price matching policy. 

-Tiffany W.

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