New Contributor

Terrible employee in Saugus, MA store!!!!

Was at petco on rt 1 in Saugus yesterday when i was getting out of my car to go inside and shop i witnessed an employee a young woman following a customerwho was an older woman out of thestore screaming obsceneties at her from the doorway. I couldn't believe thevulgar things and swear words that came out of her mouth!! I left another review on Google and yelp because i couldn't find anywhere on petcos website to leave a comment besides this! Teach your employees better customer service petco! You just lost a good customer for choosing to hire a disgraceful employee like that girl! I can imagine i will not be the last customer lost over her. You NEVER SHOULD TELL A CUSTOMER TO GO F@$!HERSELF!!!!! NEVER EVER EVER. SHAME ON YOU PETCO!
2 REPLIES
Community Manager

Re: Terrible employee in Saugus, MA store!!!!

Hi CharOB. 

 

 

Thank you for sharing this, we appreciate your concern. We've also received a Yelp review on this and have already sent this to our escalations and store leader for further handling. 

 


Alex 

Highlighted
New Contributor

Re: Terrible employee in Saugus, MA store!!!!

Respecting ourselves and each other
Harassment and discrimination
Petco is committed to providing a workplace that is free of harassment of any
kind as well as unlawful discrimination. Harassment includes any unwelcome
conduct that has the purpose or effect of creating an intimidating, offensive or
hostile work environment. It can take many forms, such as:
• Physical actions
• Verbal and written remarks (including cyber-bullying)
• Videos
• Pictures
• Sexual harassment
Sexual harassment can include unwelcome sexual advances, requests
for sexual favors or any other conduct of a sexual nature.
Petco is an equal employment opportunity employer and will not tolerate
harassment or discrimination of any sort and especially harassment or
discrimination based on sex, age, race, color, creed, religion, national origin,
physical or mental disability, medical condition, marital status, pregnancy, sexual
orientation, veteran status or any other trait or characteristic protected by law.
Associates should immediately report any harassment or discrimination concerns
to their normal chain of command or refer to page 29 for reporting alternatives.
Violence in the workplace
Petco is committed to providing a workplace that is free of acts and threats
of violence. Our Policies & Procedures aim to increase associate, vendor
and customer protection with a goal of providing everyone with a safe and
healthy working environment.


Page16 in your code of ethics. Thanks for the reply.


Why would someone with no people skills work in customer service? She told me once I'm not buying the right food for my dogs. Not telling me a better option just trying to make me feel like a bad pet parent i let that go but seeing this same employee yelling at am older woman like that is just not something that should happen no matter what. Gladto see things will be handled I've never had an issue with anyone else from that store they are all great but this young lady just does not belong anywhere ne@r customers!
Latest Discussion
View more discussions
Off Topic Discussions

Terrible employee in Saugus, MA store!!!!

By CharOB on Oct. 4, 2017
Was at petco on rt 1 in Saugus yesterday when i was getting...
Off Topic Discussions

Re: Please help my dog Spunk beat cancer.

By Piggy48 on Mar. 15, 2017
Sorry that I can't donate, but I wish Spunk the best!
Off Topic Discussions

I hate the crickets!!! Omg stop chirping!!!

By Yourcricketssux on Jul. 8, 2016
HOW LOUD CAN A **bleep** CRICKET BE?!?!? These things are th...
Off Topic Discussions

GO AHEAD -- LAUGH AT ME

By ZacZ4MicheleZ on May. 21, 2016
I was hoping the "subject" (title) would get your...
I've been up all night, feel like a cold or something is bre...
Off Topic Discussions

How do you choose your pet names?

By ThisMamaLoves on Jan. 8, 2016
The answers in the popular pet names post got me thinking ab...
Off Topic Discussions

Chat!

By mousegirl101 on Sep. 27, 2015
Quick reply for a chat about pets or any other topic! Bye, M...
Another dog DEAD in the hands of a PetCo groomer? The last o...
Off Topic Discussions

Paying emergency vet bills

By AK on Apr. 7, 2015
Hi, My dog Hunter who was going to be 17 in June recently go...
Off Topic Discussions

Walk For A Dog app on your phone???

By AbrahamD on Jan. 15, 2015
Hi all, I was just curious if anyone has any info to share a...
Read all discussions