New Contributor

Not Happy About Gift Card

Hi everyone,

I want you to know this in case you win a gift card.  I won a $25 gift card more than a month ago.  I was so excited o get it, but then started getting impatiant from waiting.  I asked how long and someone who works at Petco told me that it would take no more than 30 days.  It took about 45 or 50 days.  But that's not all.  I was told on here that it would come on 10/3/17.  I looked in the mail but instead got a paper from UPS saying that the address was wrong and that I had to come pick it up.  This stressed me out so much!  The next day, it did get delivered.  Today, I wanted to check the balence on the phone.  I did it TWICE and was told $20, not $25!  Petco, how do I get $25?  This experience was horrible!  You tell me that it is "free" but takes so much effort.  If you win a gift card, be aware of all of this!

1 ACCEPTED SOLUTION

Accepted Solutions
New Contributor

Re: Not Happy About Gift Card

I wanted to update anyone who read this.  I contacted Petco and they have sent me another gift card.  It said $25 again, but was really $20.  I don't care about the $5 difference for this, though.  Thanks Petco for having the contests and giving me this!

8 REPLIES
Contributor

Re: Not Happy About Gift Card

Usually it doesn't happen though. Hopefully everything works out!
New Contributor

Re: Not Happy About Gift Card

Thanks for your input.  I didn't know if I was the only one.

Occasional Contributor

Re: Not Happy About Gift Card

I'm glad you won and got a gift-card and I'm sorry you were so stressed out!! But think about the situation. Petco is giving your pet the chance to win a gift card! Supposing they didn't offer contests. Then you'd never enter the contest, never win, and never get a gift card.

To bad it wasn't the amount you thought it was though. That can be disappointing. Have some happy shopping!! Smiley Wink
Highlighted
Occasional Contributor

Re: Not Happy About Gift Card

I have had nothing but good experiences. I think this must have been a bit of a fluke.

Remember that the Petco people are only human and that they're doing this totally for fun AND for free! Smiley Happy

I have had a card delay result in me getting to order during a giant sale. A blessing in disguise!

When your box arrives (or you go on an in store shopping spree) I think you'll feel a lot better about things. Smiley Happy
*Training should be fun for both ends of the leash!*.
Contributor

Re: Not Happy About Gift Card

I agree. They're trying their best, and with 3 winners every week of the year, it may be difficult to remember who gets what gift card. 

New Contributor

Re: Not Happy About Gift Card

I wanted to update anyone who read this.  I contacted Petco and they have sent me another gift card.  It said $25 again, but was really $20.  I don't care about the $5 difference for this, though.  Thanks Petco for having the contests and giving me this!

Community Manager

Re: Not Happy About Gift Card

Hi CatLuvr, and thank you for  giving us this update; we're having our team look into the gift card discrepancies, and again apologize for this confusion!

New Contributor

Re: Not Happy About Gift Card

I received my gift card today too and found out it was only $20 instead of $25 Smiley Sad
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