Mj4
New Contributor

Grooming

I have a dilemma.  I have been taking both of my dogs to Petco for grooming for 7 years.  On the last visit, in November 2015, I received a call from the store manager that the groomer accidentally cut off almost half of my dogs ear.  You can only imagine my feelings and thoughts.  I know everyone makes mistakes, but.......

All Petco offered me was that grooming session for free and to pay the medical bills.  I don't believe that was enough for the trauma my dog had to endure.  The actual groomer didn't even call me to share what happened.....I was very surprised and discouraged by that.

My question......my dogs have not been groomed since that experience.......I've been reluctant.  Should I take my dogs back there or to a new groomer?  I'm afraid my dog will remember the experience if we return there.  Not sure how she will react going to a new place.

i would appreciate your thoughts on the matter.

4 REPLIES
VIP

Re: Grooming

Thank you for bringing this to our attention. Could you please email your phone number and store location you visited so we can have our team check into this? They'll be able to follow up and address your concerns properly regarding your dog's grooming appointment.

Please send an email to this address: ptpsupport@petco.com.
Mj4
New Contributor

Re: Grooming

Thank you.....I will do so ASAP.

Highlighted
Mj4
New Contributor

Re: Grooming

Hi Leslie, thanks for responding.   Where are you located?  My dogs are in desperate need of grooming at this time.

New Member

Re: Grooming

There are many options available for pet grooming.  You need to research the groomers in your area, check reviews, BBB, etc.  Why would you take your dog back to a place where you and the dog were not treated in the manner you expected.  For half of your dog's ear to be missing from a visit to Petco, you seem to have taken it well.

Latest Discussion
View more discussions
Community Help & Suggestions

Pet Sitter for Dogs, Cats, Rabbit, and Bearded Dragon

By luv my pets 74 on Aug. 3, 2017
Right now my father in law watches our babies (4 dogs, 2 cat...
Community Help & Suggestions

largest location in california?

By Jacobg on Jun. 6, 2017
I have family visiting from Japan and they want to go to a g...
Community Help & Suggestions

Petco Statesboro GA

By nogood on May. 31, 2017
You wrote a review for Petco 7 minutes ago 5/31/2017 My husb...
Community Help & Suggestions

I need help login in to Dayforce on my phone

By Almita on May. 4, 2017
I have just download it dayforce on my phone but every time...
Community Help & Suggestions

What do "Winnie The Pooh" and "Jack The Rippe...

By ZacZ4MicheleZ on May. 14, 2016
Please "bear" with me! Spoiler (Highlight to read)...
Community Help & Suggestions

Help Needed: Service Dog

By TriBri on Feb. 26, 2016
I am looking for suggestions or guidance. With over 25 years...
Community Help & Suggestions

Employee needs help checking her schedule

By GreatWhiite on Feb. 14, 2016
Hi I'm a petco employee, and my store is a MESS. My managers...
Community Help & Suggestions

Over a month and my order hasn't even shipped!

By lyndaleeford on Jan. 18, 2016
Of course, payment was taken when I ordered but the item has...
Community Help & Suggestions

Grooming

By Mj4 on Jan. 10, 2016
I have a dilemma. I have been taking both of my dogs to Petc...
Community Help & Suggestions

Cannot access my account

By LionMike on Dec. 21, 2015
I have a petco P.A.L.S. card. I have accessed the account in...
Read all discussions