Highlighted
New Member

Cannot access my account

I have a petco P.A.L.S. card.  I have accessed the account in the past but now I can not.  I receive a message that the E-mail address is not recognised.

I was able to start a community page account using my Petcp P.A.L.S. number to get me here  but I still cannot access  "my account"

Does anyone have any ideas of what I do now?

LOL  I did select a locatioon but I continue to get a red message telling me to select a location.

The Select topic field is greyed out and remains  "Select topic"

I will select a random location and try it.  Trying Lounge it now allowed me to select topic So I chose Community Help & suggestions

1 REPLY
Community Manager

Re: Cannot access my account

Hi LionMike, and welcome to the community. This is a known problem and our team is working towards a resolution as we speak (or as we type!) If you need help loading your rewards, please email us your phone number and PALS number to PTPsupport@petco.com and we'll be happy to help. Otherwise, just hang tight and the site should be functioning properly soon. Thank you!

Latest Discussion
View more discussions
Community Help & Suggestions

Pet Sitter for Dogs, Cats, Rabbit, and Bearded Dragon

By luv my pets 74 on Aug. 3, 2017
Right now my father in law watches our babies (4 dogs, 2 cat...
Community Help & Suggestions

largest location in california?

By Jacobg on Jun. 6, 2017
I have family visiting from Japan and they want to go to a g...
Community Help & Suggestions

Petco Statesboro GA

By nogood on May. 31, 2017
You wrote a review for Petco 7 minutes ago 5/31/2017 My husb...
Community Help & Suggestions

I need help login in to Dayforce on my phone

By Almita on May. 4, 2017
I have just download it dayforce on my phone but every time...
Community Help & Suggestions

What do "Winnie The Pooh" and "Jack The Rippe...

By ZacZ4MicheleZ on May. 14, 2016
Please "bear" with me! Spoiler (Highlight to read)...
Community Help & Suggestions

Help Needed: Service Dog

By TriBri on Feb. 26, 2016
I am looking for suggestions or guidance. With over 25 years...
Community Help & Suggestions

Employee needs help checking her schedule

By GreatWhiite on Feb. 14, 2016
Hi I'm a petco employee, and my store is a MESS. My managers...
Community Help & Suggestions

Over a month and my order hasn't even shipped!

By lyndaleeford on Jan. 18, 2016
Of course, payment was taken when I ordered but the item has...
Community Help & Suggestions

Grooming

By Mj4 on Jan. 10, 2016
I have a dilemma. I have been taking both of my dogs to Petc...
Community Help & Suggestions

Cannot access my account

By LionMike on Dec. 21, 2015
I have a petco P.A.L.S. card. I have accessed the account in...
Read all discussions