New Member

Cannot access my account

I have a petco P.A.L.S. card.  I have accessed the account in the past but now I can not.  I receive a message that the E-mail address is not recognised.

I was able to start a community page account using my Petcp P.A.L.S. number to get me here  but I still cannot access  "my account"

Does anyone have any ideas of what I do now?

LOL  I did select a locatioon but I continue to get a red message telling me to select a location.

The Select topic field is greyed out and remains  "Select topic"

I will select a random location and try it.  Trying Lounge it now allowed me to select topic So I chose Community Help & suggestions

Community Manager

Re: Cannot access my account

Hi LionMike, and welcome to the community. This is a known problem and our team is working towards a resolution as we speak (or as we type!) If you need help loading your rewards, please email us your phone number and PALS number to PTPsupport@petco.com and we'll be happy to help. Otherwise, just hang tight and the site should be functioning properly soon. Thank you!

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