New Contributor

can you order on-line and pick up at the store?

Community Representative

Re: can you order on-line and pick up at the store?

Hi shades of grey. Thank you for your inquiry. We don't have that option available unfortunately but you can order here at and have what you needed shipped straight to your home. You can also order someting from Instacart and have it delivered same day from your local store: We hope that helps! Smiley Happy

New Contributor

Re: can you order on-line and pick up at the store?

I agree about Petco. I don't drive and I order everything I need for Lulu online and it is delivered right to my door.
Jackie and Lulu
New Member

Re: can you order on-line and pick up at the store?

Petco needs to get it together. Petsmart has had this for a long time. Petco is just closer to my house.

Occasional Visitor

InstacRe: can you order on-line and pick up at the store?

But, Instacart delivery isn't available to all areas, so that doesn't help.  If it's delivery only, then other sites offer lower prices and faster delivery than Petco.  And Petsmart offers store pick-up.  If Petco wants to be competitive in the pet products area, they need to review what they offer to online consumers.

New Member

In Store pickup - Stock

I agree with this comment about Petsmart having this option for a long time!  Petco at least needs to tell is if our local store has an item IN STOCK!  at a minimum!  Sure, if you don't to offer Click and Pull, than at least offer a stock level.  You essentially are loosing business since i'm not going to drive all the way over to my store just to find out you don't ahve what i'm looking for.  With Petsmart i can pick from several stores and find out if they have my item!  Slick and Easy!  AND, if i wanted it shipped to my house, they still do that too.  Win Win for Petsmart.... Petco, lets get up to speed!

Community Manager

Re: In Store pickup - Stock

We're sorry to hear that you feel this way but we appreciate the feedback and have passed it along to our team for consideration. We always want to provide our customers with the best shopping experience we can. 


Thank you! Alex

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